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We had thanked both the player and the casino for their cooperation and marked the complaint as resolved. I’ve noticed some delays in customer service response times during busy periods. And, the absence of a dedicated mobile app for UK users can be a bit of a downer if you prefer betting on an app over a browser. While there’s plenty of sports to bet on, the options for niche sports could be better.
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The player from Colombia had his account blocked without further explanation. The player from Portugal has experienced issues with a casino representative on Instagram. We closed the complaint becasue the player didn’t reply to our questions and messages.
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